Questions people ask
Everything people usually ask before they sign up, and if they got an email from us. If yours isn’t here, call 0489 946 704 or book a call.
How it works
What does Curlew do?
We find local businesses that could buy from you or send you customers, read each one’s website, write to them in your business’s name, answer the replies, and pass on anyone who’s interested with the email thread.
Do I need a call to get started?
Not unless you want one. We can work out the email with you by email, or call 0489 946 704 if you’d rather talk it through.
Do I approve what you send?
Yes. You approve the first email once, and nothing is sent until you have. After that, each email is written for the business it’s going to, using what you’ve told us and what’s on your website. You can change it at any time.
How many businesses do you write to?
Up to 50 a day, Monday to Friday, once your mailbox has warmed up. Sending starts at about 10 a day and builds up over four to five weeks, because email providers are wary of a new mailbox that suddenly sends a lot.
Who answers the replies?
Our team. Our proprietary system does the research and drafting, which keeps the cost down, and our people in Brisbane check the work. A person steps in whenever it’s needed. If someone asks who they’re talking to, we tell them the truth.
Do you quote for me?
No. When someone wants a price, we pass them to you with the thread so you can quote the way you always do. We never quote a price you haven’t given us, offer a discount, or promise a date on your behalf.
How will I know how it’s going?
Your rep keeps you updated on who wants to talk and how things are going, and sometimes asks how a lead went, which helps us focus on the businesses most likely to want your work.
Who we write to
Who is Curlew for?
Any local, owner-run business that could do better through other businesses, by selling to them or being referred by them. We don’t take on health or law practices, franchises or chains.
Do you only work with trades?
No. Trades are where we started, but it suits any business that sells to other businesses or gets customers through them: compliance and safety services, suppliers, hire companies, photographers, wedding suppliers and more.
Do you write to the public?
No. We only write to businesses, at the address each one has put on its own website.
Can I choose who you write to?
Yes. You tell us who you’d most like to be working with and who to leave out, such as current customers or competitors. You see the first businesses we plan to write to, and you can change who we write to at any time.
Can you stick to the area I work in?
Yes. You tell us where you work and how far you’ll travel, and we only write to businesses in that area.
How do you find the businesses?
We look for businesses near you that could use what you do, then read each one’s website before writing. If it isn’t a good fit, or the site says it doesn’t want unsolicited email, we leave it. We don’t buy or sell lists.
Do you work with financial services?
Yes, as a test with brokers and planners. We run the outreach only and give no financial advice.
Your name, your domain
Whose name is on the emails?
Yours. They’re sent as your business, from a domain registered for you, so your main email is never put at risk.
Why not send from my own email?
A new outreach mailbox needs to build its reputation, and some people will mark any cold email as junk. A separate domain keeps that risk away from the email address your customers use.
Who owns the sending domain?
You do. We register a domain close to your business name and set up a mailbox on it. If you stop, the domain is yours to keep, and the mailbox too if you’d like it.
Is this spam?
No. We write to one business at a time, about working together, within the Spam Act. Every email names the sender and can be stopped by replying "no thanks". We never keep writing to a business that has asked us to stop.
Results
Can you promise leads or work?
No. We start conversations with businesses that could use you, and we can’t promise replies, leads, meetings or work. Some months will be better than others. There’s no contract, so you can stop any time.
How long before I hear from someone?
Your mailbox warms up over the first few weeks, so early weeks are slower. We tell you how each week went.
What if nobody replies?
We change the message or who we’re writing to, and let you know in your next update.
Is it a list of leads?
No. We don’t sell names or email addresses. Every relationship we start is yours.
Price and stopping
How much is it?
$99 a month including GST, billed monthly. There’s no setup fee and no contract. The warm-up weeks are part of your subscription.
How do I stop?
Cancel any time from your account page, or by emailing support@curlew.com.au. We keep working to the end of the month you’ve paid for, and any reply in that time is passed on to you as usual.
Do you refund part of a month?
No. When you cancel, we keep working until the end of the month you’ve paid for.
Where are the full terms?
On our terms page, at curlew.com.au/terms. Paying for Curlew means you agree to them.
If we emailed you
Why did I get an email from you?
Either a local business asked us to introduce them to businesses like yours, or one of our reps wrote to you about Curlew itself. We looked at your business and your website first and thought there was a good reason for you two to talk.
How do I stop the emails?
Reply "no thanks" and we won’t write to you again for that business. If you’d rather not hear from us for any business, email support@curlew.com.au with your address and we’ll make a note of it.
Which domains do your reps write from?
teamlmg.au, teamlmg.com.au, curlewqld.com.au, curlewteam.com.au, curlewbrisbane.com.au, curlewmarketing.com.au and teamcurlew.com.au. An email we write for a client comes from a domain close to that client’s own business name.
Who runs Curlew?
Local Marketing Group, ABN 32 642 227 423, a Brisbane team that has worked with local businesses since 2016.
Still got a question?
Book a call, or ring 0489 946 704, Monday to Friday.